![]() ![]() Cause serious harm or financial damages.īefore any defamation case can go to court, the claimant should follow the Pre-Action Protocol for Defamation, including writing a Letter of Claim, allowing the defendant to respond and, in most cases, attempting Alternative Dispute Resolution.Ī defamatory online review constitutes a form of defamation called ‘libel’, which refers to a false written statement (as opposed to ‘slander’, which is typically a spoken statement).Īlmost every business receives some negative reviews at some point, so proving that a negative online review is defamation can be complex. ![]()
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